Frequently Asked Questions
Everything you need to know about bringing Alessi design into your home.
What is the standard shipping timeframe for Alessi products?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I care for my stainless steel Alessi items?
To maintain the mirror finish, we recommend hand washing with a mild detergent and drying immediately with a soft cloth. Avoid abrasive cleaners or steel wool which can scratch the surface.
What is your return policy for home decor and kitchenware?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that personalized items and final sale products are not eligible for return.
Do Alessi products come with a warranty?
Yes, all Alessi products are covered by a 2-year warranty against manufacturing defects. If you experience an issue with the quality of your item, please contact our customer support team with proof of purchase.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and number to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.